2970 Schilde

Hoge Haar 24

+32 3 288 12 12

Available 24/7

MON - FRI 09:00 - 17:00

Always available online

General Terms and Conditions

The consumer has the right to notify Pharinex that he renounces the purchase, without payment of a penalty and without giving a reason within 14 days from the day following the delivery of the product, as long as the seal is not broken.

Pharinex BV
Hoge Haar 24
B-2970 Schilde

RPR Antwerpen

TEL BE +32 (0)3 288.12.12
FAX BE +32 (0)3 303.56.58

● Article 1: General Provisions

The electronic webshop of Pharinex, a bv with registered office at Schilde 2970 Hoge Haar 24 Belgium, VAT BE 0890.931.043, RPR Antwerp, (hereinafter “Pharinex”) offers its customers the opportunity to purchase products online.
These Terms and Conditions (“Terms and Conditions”) apply to all items in the Pharinex product range and any purchase made by the customer from Pharinex. The customer accepts that these Terms and Conditions will be the only ones applicable, to the exclusion of his own general or specific (purchase) conditions, even if these would stipulate that they are the only ones applicable.

● Article 2: Price

All prices stated are in EURO and always include VAT and all other taxes that the customer is obliged to pay. If transportation, reservation or administrative fees are charged, this will be stated separately. The price stated applies only to the items as described verbatim. The accompanying photo is intended to be decorative and may contain elements, items not included in the price.

● Article 3: Offer

Each offer is only open to customers residing in the European Union. The items are intended for normal private use only. Despite the fact that the catalog and website are compiled with the utmost care, it is still possible that the information offered is incomplete, or contains material errors, or is not up to date. If you have specific questions about, for example, sizes, color, availability, delivery time or delivery method, please contact our customer service department in advance (see Article 12). Pharinex is regarding the accuracy, up to date, or completeness of the information offered only to a means commitment. In no event shall Pharinex be liable for material errors, misprints or omissions.
printing errors. The offer is always valid while supplies last and may be modified or withdrawn by Pharinex at any time.
Pharinex is entitled to refuse orders, adjust delivery times, split deliveries, or attach other conditions to the delivery without giving reasons.

● Article 4: Online purchases

The customer has the option of purchasing items from the Pharinex range online. The purchase is made when the customer receives a confirmation email from Pharinex. Items will be delivered to the customer’s home on the delivery date indicated in the confirmation email. The customer has the choice between the following payment methods:
– via credit card (Visa-Mastercard)
– via bank card
– by bank transfer
– via maestro
– via Paypal

Ordering Procedure:
– When the selected products are in the shopping cart, you can still change quantities and remove products.
– When in possession of a discount code, you can click on: Do you have a discount code. More explanation discount code
– When everything is correct you can proceed to checkout [ga door naar afrekenen]
– Fill in all the details that are required (see*), select Country, this will give the correct payment method per country.
– One can also choose a different delivery address, uncheck.
– Shipping method
– Choosing the payment method
– When everything is correct check the box next to the general terms and conditions

– When you click on [afrekenen] you will be connected to Mollie (Payment provider)
– After payment, you will receive a confirmation email from us.

● Article 5: Retention of title

Delivered items remain the exclusive property of Pharinex until paid for in full by the customer. However, the risk due to loss or damage shall pass to the customer from the time of delivery. The customer undertakes, if necessary, to draw the attention of third parties to Pharinex’s retention of title, for example to anyone who might come to seize articles that have not yet been paid for in full.

● Article 6: Penalties for non-payment

Without prejudice to the exercise of other rights available to Pharinex, in the event of non-payment or late payment, the client shall be liable, ipso jure and without notice, to interest of 10% per annum on the unpaid amount. In addition, the customer shall be liable by operation of law and without notice to pay a fixed compensation of 10% on the amount in question, with a minimum of EUR 25 per invoice. Notwithstanding the foregoing, Pharinex reserves the right to take back items not paid for (in full).

● Article 7: Complaints

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery, must be reported immediately, under penalty of lapse of any right. Not satisfied with your purchase or have a complaint? Let us know
info@pharinex.com or via the contact form on our contact page. If you are not satisfied with the handling of your complaint then since February 15, 2016 you can submit your complaint to the platform ODR (Online Dispute Resolution) of the European Commission.

● Article 8: Warranty

a. Legal warranty (for consumers only)

Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. Each item is subject to the statutory warranty from the date of purchase by (if applicable, delivery to) the first owner. Any commercial warranty does not affect these rights.

b. General
To invoke the warranty, the customer must be able to present proof of purchase.
For items purchased online and delivered to the customer’s home, the customer must contact Pharinex customer service in advance after which the customer must return the item to Pharinex at their expense.
Any defect must be reported within 2 months of its discovery. Thereafter, any right to repair or replacement shall lapse. The warranty (commercial and/or statutory) shall never apply to defects caused by accidents, neglect, falls, abnormal or incorrect use, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, abnormal or incorrect use. It also does not apply to items with a shorter life span, or wear items. Defects that manifest themselves after a period of 6 months following
date of purchase, if applicable delivery, shall be deemed not to be hidden defects, subject to evidence to the contrary by the Customer.
The warranty is not transferable.

● Article 9: Right of revocation

The provisions of this article apply only to customers who purchase items online in their capacity as consumers :
The consumer has the right to inform Pharinex that he renounces the purchase, without payment of a penalty and without giving a reason within 14 days from the day following the delivery of the product.

Download the Model return form

Customers wishing to exercise the right of withdrawal must, within 14 days from the day following delivery of the product, contact contact Pharinex customer service and return the goods within 14 days from the time the right of withdrawal was invoked by the consumer at their expense to

Pharinex bvba – Hoge Haar 24 – B-2970 Schilde.

Goods with a retail price of 100 Euro or more must be returned to us by courier (Post Parcel by Bpost or PostNL).

Expected cost: €8

Only items that are in their original and undamaged packaging, along with all accessories, instructions for use and invoice or proof of purchase can be returned.

Vertaalde tekst Selecteer doeltaalEngels (VS) Will not be taken back under any circumstances:
– used, soiled, damaged or incomplete items
– articles of which the packaging (or part thereof) has been opened
– items that are custom made for the customer
– items that cannot be returned due to their nature

● Article 10 : Privacy

Pharinex undertakes to use your data exclusively for the execution of the agreement concluded through your order and to send you information from Pharinex without any obligation. If you would also like to receive information via email, please provide your email address as well. We treat your data as confidential information and will never pass it on, rent or sell it to third parties. You can at any time request, correct, change or delete your data that we keep in the Pharinex customer list and you can refuse to allow Pharinex to use your data to send you information. It is sufficient to request it by e-mail at the address given below:


The customer is responsible for keeping his log-in data confidential and for the use of his password. Your password is stored encrypted, so Pharinex has no access to your password. Pharinex strictly respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data. You have access through your user profile to the entirety of the data available about you at www.newderm.nl for consultation, modification or deletion. Pharinex uses cookies. Cookies consist of a standard Internet technology that allows certain information to be stored and accessed on the user’s system. Cookies cannot be used to identify individuals, a cookie can only identify a machine. Any Internet user can set up their computer so that
cookies are not accepted. If your computer does not accept cookies it is possible that you will experience problems during the ordering process. Should this be the case, please contact us so we can still enter your order. Pharinex keeps online (anonymous) visitor statistics to be able to see which pages of the Internet site are visited and to what extent. If you have any questions about this privacy statement, you can contact us at

● Article 11: Affectation of validity – non-waivers

If any provision of these Terms is declared invalid, unlawful or void, this shall not in any way affect the validity, legality and applicability of the other provisions. The failure at any time by Pharinex to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

● Article 12: Pharinex Customer Service

Pharinex customer service can be reached at telephone number

BE +32 (0)3 288.12.12,

Via fax BE +32 (0)3 303.56.58,

by email at info@pharinex.com of

By mail to the following address:

Pharinex bvba – Hoge Haar 24 – 2970 Schilde – Belgium

● Article 13: Amendment of conditions

Article 13: Amendment of conditions

These Terms and Conditions are supplemented by other terms and conditions expressly referred to, and Pharinex’s general conditions of sale. In case of contradiction, these Conditions shall prevail. Pharinex may change these Terms at any time without further notice. Any purchase after the change, constitutes an acceptance by the customer of these new Terms and Conditions.

● Article 14: Proof

The customer accepts that electronic communications and backups can be used as
evidence can be used.

● Article 15: Applicable law – Competent court

Belgian law shall apply, with the exception of the provisions of private international law concerning applicable law and of the Rome I Regulation on international sales contracts relating to movable property. In case of any disputes, the courts of Antwerp shall have exclusive jurisdiction.